return and exchange policy
Our return and exchange policy outlines the guidelines for returning or exchanging items purchased from our store. We strive to provide a hassle-free return process to ensure customer satisfaction.
*Terms & Conditions*
- *Return Window*: Customers have 7 days from the date of purchase to initiate a return or exchange.
- *Condition of Returned Items*: Items must be unworn, unwashed, and have their original tags attached to be eligible for a return or exchange.
- Applicable products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page. If you receive a damaged product, kindly share a video/photo of the damage with us.
- *Refund Information*: Full refunds will be provided for items returned within the specified timeframe. Partial refunds may be offered for worn or damaged items. All returns & exchanges are chargeable at 100/-
- *Exchange Policy*: Exchanges are allowed for items in the same price range within the return window time frame.
- *Non-Returnable Items*: Certain items, such as custom-made items, may not be eligible for returns or exchanges due to hygiene or safety concerns.
*Return Process Steps*
- Contact our customer support team to initiate the return process.
- Receive a return shipping label via email or downloadable from our website.
- Package the item securely and drop it off at the designated shipping location.
*Shipping Costs*
Customers are responsible for return shipping costs unless otherwise specified.
*Required Documentation*
Original receipt, order confirmation email, or proof of purchase is required for returns.
*Contact Information*
For any questions or concerns, please reach out to our customer support at 9554226176.
*Dispute Resolution*
We strive to resolve disputes efficiently and fairly. If you have any issues with your return or exchange, please contact us, and we’ll work to resolve it promptly